Status: Full-time (40 hours/week)

Job Overview:

Provide helpful, accurate and prompt responses to all requests and orders. Maintain consistent quality service and support to A.R.E. customers, members and staff. Maintain a daily goal of providing a service that satisfies.

Responsibilities (include but are not limited to):

• Provide high-quality customer service in responding to and providing technical assistance for user requests/questions submitted by email/phone.
• Respond to requests by phone, mail, email and internet following the Standard Operation
• Procedures (SOP) for the Customer Service Department.
• Accurate data entry of requests into order entry system.
• Maintain up-to-date knowledge of current offers, promotions and codes.
• Accurate data entry from several different astrology programs; assemble astrology charts for each order entered.
• Call center responsibilities to include processing phone orders from 800 number queuing system directly into order entry system.
• Data entry of orders of cash and credit card payments; balance batch totals with entry totals on a daily basis.
• Achieve resolution to the customer’s satisfaction and assure that their needs are met, which may involve, but is not limited to: update of customer records, order entry, research questions and customer assistance with internet issues.
• Assist other department staff with backlogs, schedule coordination in order to meet all department deadlines.
• Cross-train to handle other responsibilities within the department.
• Perform other related duties, special projects, and tasks as required and assigned.
• Work as a team with Supervisor and Director in a professional manner.
• Other related duties, activities and responsibilities as needed.

  Required Education and Experience:

• High school diploma with business training experience or equivalent required.
• Two or more year’s customer service and data entry experience required.
• Minimum two years’ experience with Microsoft Office products and Internet Explorer required.
• Any combination of education and experience totaling a minimum of three (3) years.

  Required Education and Experience:

• High degree of analytical ability required.
• Excellent computer skills required in working with Microsoft Outlook, Word, and web-based Internet Explorer.
• Must have excellent oral and written communication skills.
• Demonstrated ability to interact with people and solve problems in large, busy, noisy office.
• Must be well organized, detail-oriented, accurate and able to handle multitasking with ease; attention to detail is essential.
• Ability to set priorities, using values of departmental procedures, departmental deadlines and urgency as some of the criteria.
• Ability to prioritize and handle several projects simultaneously.
• Ability to work well in a team environment as well as independently.
• Work performed under very broad supervision; requires regular exercise of independent judgment.
• Demonstrated ability to keep confidential all Customer Service and A.R.E. related information, including donor, member, customer and staff information required.
• Demonstrated skills in managing functions requiring discretion and sensitivity required.
• Demonstrated excellent customer service skills (internal and external customers).
• Tact, diplomacy and the willingness to be helpful are essential.
• Emotional intelligence and maturity – demonstrating adaptability, engagement and enthusiasm.
• A good sense of humor.
• Prefer knowledge of and acceptance of the key principles in the Edgar Cayce readings, particularly kindness, active patience and a service orientation.
• Ability to perform work under regular supervision, but may require the ability to exercise independent judgment.
• Must be able to work calmly amid multiple interruptions and distractions

   Specific Job or Training Demands: 

• Ability to work a flexible schedule including some evenings and weekends on occasion.
• Position directly impacts decisions to become or continue to be a part of the A.R.E.
• Position has a major impact on the organization’s income.

Scope and Impact of the Position:

• This position acts continuously as a representative of the A.R.E. as an organization; must project a positive image as reflected by the philosophy of the key principles in the Edgar Cayce readings.
• Effective performance of this position is critical; position has a major effect on revenues and significant financial contribution to the organization.

  Physical Requirements:

• The ability to move between buildings on uneven ground and to use staircases in historical buildings without elevators is required.
• Ability to life and carry 25 lbs. of boxes of materials/supplies and transport over uneven ground on a regular basis is required.
• Ability to stand for long periods; to stoop, lift, twist, bend; to frequently lift 25-80 pounds.
• Requires lengthy periods of sitting and using a computer keyboard, looking at a computer screen.

Equal employment opportunity for all is an essential philosophy at the A.R.E. and throughout the organization, including Atlantic University, Edgar Cayce Foundation, Cayce/Reilly School of Massage, and the A.R.E. Health Center and Spa. We will evaluate all applicants for employment without regard to sex, race, religion, marital status, sexual orientation, age, national origin, color, veteran status, non-disqualifying disability, genetic information, or any other characteristic protected by law.