Please note: issues with sound, quality, and freezing/buffering are most often on the viewer’s end, not technical issues with the program or issues from A.R.E.’s broadcast/live stream. To avoid these issues, please be sure your computer can support video and check your sound levels. You can also reboot your computer and/or router. If you are in an area with limited bandwidth, try viewing the program early in the day.

If a technical issue arises during our broadcast, it will be resolved as quickly as possible. All live events can also be viewed afterward “on demand.”

As an online registrant (you will be provided a link for ZOOM or live stream to attend this class in an email a few days before the start of class) and the “on-demand” playback is through a VIMEO” video player provided. Here is a link to the Vimeo help desk article on video playback:
https://vimeo.zendesk.com/hc/en-us/categories/202594617-Watching-Videos

Troubleshoot video playback issues, from Vimeo:

Many factors can influence video playback, including some that pertain to your computer or device. If you’re not getting the best viewing experience on Vimeo, you might want to try these simple fixes.

Check your bandwidth. We require network speeds of 500 kbps or higher in order to stream our lowest playback quality (240p). Keep in mind that bandwidth can fluctuate, especially on Wi-Fi or cellular networks.

Disable any browser extensions, plugins, or add-ons. Third-party programs can sometimes cause issues during playback— including blocked video segments, dropped frames, buffering, etc. If you’re having trouble, try disabling any active extensions one-by-one to find the culprit. You can also open your video within an incognito or private window of your browser for testing.

Restart your router and modem. Resetting your router or modem can help to refresh your connection and improve playback performance. Try disconnecting the power cord and then reconnecting it to perform a hard reboot.

Update your browser. Software is constantly being improved upon. Ensure you are using your browser’s latest version for peak performance.

Close excess browser tabs or applications. Keeping too many applications open can make everything run slower, including video playback. Especially on a mobile device, it’s easy to forget which apps are running. Make sure that you completely close or disable apps instead of just minimizing their windows.

Clear your browser’s cache. Although this may sound simple, refreshing your cache can help with many different issues, including playback.

Disable/Enable Hardware Acceleration Hardware. Acceleration makes resource-hungry operations run more efficiently but sometimes doesn’t work well with older graphics cards. Try disabling or enabling this option within your browser settings.

Additional Tips and Questions and Answers:

If you do not find an answer to your question specific to this program, please submit questions through the chat feature in your Zoom meeting for the week’s course and you will be introduced to class assistants and on-site/on-line staff to assist your course needs.

Q: What are the minimal system requirements for viewing on my computer, phone, or mobile device?
A: If you can view YouTube videos, you can view this program. Minimum System Requirements for viewing:
https://support.google.com/youtube/answer/78358?hl=en&ref_topic=3014328

Troubleshooting for Mobile Devices:
https://support.google.com/youtube/answer/3008117?hl=en&ref_topic=29378

Viewing video on iPhone, iPod Touch, and iPad (minimum system requirements and link to free App):
https://support.google.com/youtube/answer/3227623?hl=en

Q: I am having trouble with the sound, what should I do?
A: Check your device/system settings and be sure the sound is unmuted and on, and/or adjust the volume.

Q: I am having trouble with the live feed/on-demand download. How can I get help?
A: Our video is being aired as a private video stream from our YouTube Channel. If you have any issues seeing YouTube videos, please go to YouTube Help at https://support.google.com/youtube/#topic=2676319 or call A.R.E. Customer Service at 800-333-4499, Monday-Friday 8:00 a.m.-5:00 p.m.

Q: I can’t find the link to view the event. Where can I find the link?
A: Check your email inbox; it will be in the confirmation email that we sent after your purchase. If you can’t find it, be sure to check your SPAM/Junk folder. If it was deleted by accident, check for it in your deleted mail email folder. If you are still unable to locate it, then please call Customer Service at 800-333-4499, Monday-Friday 8:00 a.m.-5:00 p.m.

Please note: All A.R.E. Online Conferences are presented online in HD quality. Due to the live nature, on occasion, it is possible that the video stream may be interrupted due to circumstances beyond our control. If that happens, you may need to refresh your browser to reconnect to the video player. You will also have access to the on-demand version should you have any technical issues during the live presentation; a refund will not be offered after the presentation has been broadcast.