Status: On-Call

Job Overview:

Serve as the “face of the A.R.E.” in person and virtually by creating a professional and welcoming environment for conferees and by embodying the spiritual philosophy expressed in the Cayce readings. Ensure quality control of conferees’ total conference experience. Work co­ operatively with media services personnel during conferences. Ability to work a flexible schedule including some evenings and weekends is required.

Responsibilities (include but are not limited to):

• Facilitate and perform duties as event host and emcee.
• Welcome attendees and speakers.
• Prepare the orientation copy and speakers bios.
• Prepare coffee, tea, and snacks, Directing volunteers and food handlers to ensure food is handled safely and hygienically. Ensure the cleanliness and maintenance of the kitchen, supplies and equipment inventory; recommend equipment replacement as needed. Respond quickly and appropriately to unforeseen needs and problems to ensure a great experience for the conference attendees.
• Create appropriate professional and welcoming atmosphere for each event.
• Provide quality control oversight and work with Visitor Center employees in the Library, Bookstore, and Front Desk Lobby to ensure seamless customer service awareness during conferences.
• Work cooperatively and collaboratively with other departments and staff.
• Supervise the volunteer staff during conferences.
• Provide feedback to Community Programs Manager with suggestions/recommendations regarding conferences policies and procedures.
• Provide a “Cayce context” whenever possible during conferences by making reference to the Cayce readings (diet, dreams, meditation, etc.), and other A.R.E. activities (tours, library, bookstore, cafe, etc.).
• Supervise volunteers during conferences.
• Update Facilitator Manual and Volunteer Duties checklists as needed.
• Other related duties, activities and responsibilities as needed.

  Required Education and Experience:

• Public speaking to large groups
• High School education or equivalent required
• Minimum two years’ experience in customer service required.
• Minimum two years’ experience working with personal computer systems (Microsoft Office and Zoom) required.
• Minimum of two years’ experience with special events responsibilities or conference activities
  

   Required Knowledge, Skills and Abilities:

• Knowledge of philosophy and acceptance of the key principles in the Edgar Cayce readings, particularly the principles regarding health and healing, kindness, active patience and a service orientation is highly desirable.
• Must demonstrate the ability to exercise good, independent judgment in accord with the ideals, mission, and vision governing the work of the organization.
• Ability to treat all persons encountered as valuable customers’/community members and work effectively with a large number of people from diverse backgrounds and all walks of life.
• Excellent team participation skills required, in combination with strong skills intact, diplomacy, objectivity and problem solving, in addressing difficult situations.
• Excellent organizational interpersonal and communication skills- verbal and written.
• Ability to provide a high level of service and establish priorities and objectives; focus attention to maintaining strong customer focus.
• Strong leadership skills required; ability to work independently and effectively under minimum supervision.
• Excellent public speaking skills and public presence required.
• Excellent computer skills with proficiency in Word, Outlook, and Zoom required.
• Must demonstrate a high degree of enthusiasm and self-motivation, with ability to be flexible and demonstrate a good work ethic.
• Excellent problem solving and analytical skills to quickly diagnose and resolve issues.
• Must have an even temperament.
• High degree of emotional intelligence and maturity- demonstrating adaptability, engagement, and enthusiasm.
• A good sense of humor.

  Special Job or Training Demands:

• Must be willing and able to appear on camera for live-streamed events and virtual/hybrid programs.
• Must have reliable transportation.

Scope and Impact of the position:

• The Conference Facilitator must have the knowledge and ability to provide a positive and professional image reflecting the philosophy of the key principles in the Edgar Cayce reading.
• This position regularly interacts with the general public and with staff at all levels of the organization and is often seen as the “face of the A.R.E.”, which is especially important in making that first impression a positive experience for first-time conference visitors and guests.

   Physical Requirements:

• Ability to perform physical activities, such as, but not limited to: moving tables, lifting equipment, food cases and other items weighing up to 20 lbs.
• On occasion, may need to walk on uneven ground and use staircases in historical buildings without an elevator.

Equal employment opportunity for all is an essential philosophy at the A.R.E. and throughout the organization, including Atlantic University, Edgar Cayce Foundation, Cayce/Reilly School of Massage, and the A.R.E. Health Center and Spa. We will evaluate all applicants for employment without regard to sex, race, religion, marital status, sexual orientation, age, national origin, color, veteran status, non-disqualifying disability, genetic information, or any other characteristic protected by law.